Help Centre

Help Informations

What kind of help do you need?

illustration of a telephone

Need Urgent Help or Support?

If you are distressed or experiencing despair, try to speak to somebody now.

  • Is there a family member or a friend you could call?
  • Is there a neighbour or colleague who can help?

If you or anyone else is in immediate danger or harm, then please call the Police or Ambulance Service on 999.

Do you need medical or mental health help now?

If so, then it is crucial that you contact the right person - most likely your GP. They will help you to get specialist help. If your GP surgery is closed, their answerphone will direct you to the right place.

Call NHS 111 if you need medical help or advice that is not life-threatening.

Get 24 hour support

If no-one is available when you need help, or you'd like to speak to an impartial person in confidence, you can contact the Samaritans on 116123 for round-the-clock support. You can also contact them by email or by post.

The tools and materials on SilverCloud have been designed to help you work through your experience of crime, and the impact this has had on you. They are intended for you to complete in your own time and at your own pace.

However if you require further support, and need to speak to someone, please get in touch.

How to get in touch

You can call our confidential Supportline for free on 08 08 16 98 111. Supportline is open 24/7, every day of the year, including Christmas. 

You can dial 141 to hide your number, but please check with your network provider as this doesn’t work on some mobile networks.

Please note that we can only offer support to people in England and Wales.

What you can expect from the service

Supportline offers immediate emotional support as well as helpful information and practical advice over the phone.

Our trained staff can put you in touch with our local services near to where you live, so that you can get ongoing support if you need it. They can also give you helpful information about other organisations that may be able to offer you specialist support.